Frequently Asked Questions
Is Cash on Delivery (COD) available?
Yes, we offer COD on select products and locations. Availability will be shown at checkout based on your pin code.
Can I place an order without creating an account?
Absolutely! You can check out as a guest. However, creating an account lets you track orders, save addresses, and receive special offers.
Do you offer gift wrapping or special packaging?
At the moment, we do not offer gift wrapping services. However, our packaging is safe, secure, and designed to protect your items during transit.
What Shipping Methods Are Available?
Can I pre-order items that are out of stock?
What Payment Methods Are Accepted?
We accept a variety of secure payment options to make your shopping experience easy and convenient: Credit & Debit Cards (Visa, MasterCard, RuPay, Maestro) UPI (Google Pay, PhonePe, Paytm, etc.) Net Banking Wallets Cash on Delivery (available for select products and pin codes) You’ll see all available options at checkout.
Is Buying On-Line Safe?
Absolutely. Your security is our top priority. Our website uses secure SSL encryption to protect your personal and payment information. We work with trusted payment gateways to ensure every transaction is processed safely and securely. We never store your card details, and we comply with industry-standard data protection regulations.
How do I place an Order?
Placing an order is simple:
Browse our website and choose your desired product(s).
Click “Add to Cart” and proceed to checkout.
Enter your shipping details and choose a payment method.
Review your order and complete the payment.
You’ll receive a confirmation email once your order is placed successfully.
Do I need an account to place an order?
No, creating an account is not required.
You can checkout as a guest. However, creating an account allows you to track your orders, manage your address book, and access special offers in the future.
Who should I to contact if I have any queries?
If you have any queries, feel free to reach out to our customer support:
Email: [ecomart2445@gmail.com
]
Contact Form: Available on our Contact Us page
We aim to respond within 24–48 hours.
How Can I Cancel Or Change My Order?
You can request a cancellation or modification within a few hours of placing your order — before it is processed or shipped. To do this, contact our support team immediately with your order number. Once the order is shipped, we cannot make changes or cancellations.
How Do I Track My Order?
Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can also track your order anytime using the Track Order option on our website by entering your order number or email address.
How Can I Return a Product?
If you’re not satisfied with your purchase, you may request a return within the return period (usually 7 days from delivery).
Here’s how:
Go to our Returns section or contact customer support.
Provide your order number and reason for return.
We’ll guide you through the return process.
The product must be unused and in original packaging. Once we receive and inspect the item, a refund or replacement will be processed.